Product Engineer | Full-Stack Builder

Simon Cheng

Melbourne-based product engineer focused on scalable integrations, backend reliability, and practical product delivery.

I work across product, engineering, and operations to turn complex workflows into stable systems that teams can trust.

Projects

Built and maintained a pricing platform supporting 35+ channels including Amazon AU, Woolworths MarketPlus, and eBay.

Impact: 35+ channels unified under one pricing workflow.

Delivered pricing engine, inventory-aware recommendations, and promotion framework.

See Experience

Designed middleware connecting order management, 40+ e-commerce/dropship channels, and Zendesk.

Impact: 50+ APIs delivered for scalable ticket lifecycle operations.

Shipped 50+ APIs for ticket lifecycle and unified multi-channel message ingestion.

Node.js | Express | REST API | Zendesk | Integration Middleware

See Experience

Independently delivered a full-stack channel master-data platform for profile, commission, and analytics management.

Impact: faster analytics and release consistency across environments.

Improved high-volume query performance and owned Docker + Bitbucket Pipelines CI/CD.

See Experience

Role timeline and responsibilities. Download the full PDF for complete details. Download PDF Resume

2021 - Present · Melbourne

Lead design and delivery of backend services and system integrations for e-commerce operations.

Drive cross-team implementation from requirement scoping to production rollout and stabilization.

Maintain service quality, data reliability, and long-term maintainability in a multi-service environment.

Core Responsibility

Owned Zendesk integration design and API delivery for end-to-end support workflows.

Established scalable multi-channel message routing strategy for centralized ticket handling.

Core Responsibility

Delivered end-to-end full-stack system architecture and implementation for channel master-data workflows.

Optimized performance for high-volume datasets with partitioning, indexing, and sync automation.

Managed containerization and CI/CD to keep releases consistent across dev and production.

May 2014 - Apr 2019 · Shenyang, China

Designed and analyzed major commercial aircraft body structures.

Conducted static, fatigue, and damage tolerance analysis for structural safety and performance.

JavaScript TypeScript Node.js React REST API SQL Debugging System Design

Open to Product Engineer opportunities in Melbourne only.